Return & Refund Policy

At Calviero, every handbag is thoughtfully handcrafted using premium genuine leather and carefully inspected before it leaves our workshop. Because each piece is crafted with exceptional attention to detail, we encourage you to review our Return & Refund Policy before placing your order.

Returns

We take great pride in the quality of our products. If your order arrives damaged, defective, or you receive the wrong item, you may request a return. Please inspect your package immediately upon delivery and notify us if there are any issues.

Product Variations

Each Calviero bag is handcrafted from genuine leather. As a result, slight variations in leather grain, texture, color, and natural markings may occur. These unique characteristics are a natural part of premium leather and handmade craftsmanship and should not be considered defects.

Reporting A Damaged Or Incorrect Item

If you receive a damaged or incorrect product, please contact our customer support team within 48 hours of delivery. Include your order number along with clear photos of the item and its packaging so we can review your request and provide a prompt resolution.

Return Period

Once your return request has been approved, the item must be returned within 30 days of delivery. Returned products must be unused, in their original condition, and include all original packaging. Return shipping costs are the responsibility of the customer unless the return is due to our error.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be issued to your original payment method within 10 business days. Depending on your financial institution, additional processing time may be required before the funds appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact our customer support team for assistance.